Refund policy

REFUND POLICY

This policy covers products bought from our online store at julianamarcs.co. We do not offer change-of-mind refunds, but your rights under Australian Consumer Law always apply.

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as described, contact us within a reasonable time at info@julianamarcs.co with your order number and a photo. We will arrange a refund, replacement or repair as required by law, and cover the cost of returning the item to us.

Change of mind
We do not offer refunds, returns or exchanges for change of mind, including if you choose the wrong product, colour or size. Please choose carefully, and contact us before you order if you would like advice on the right product for your hair.